In case you did not receive them email, PLEASE READ BELOW!
Thank you for your support and patience during this time. We understand how eager and excited you are to receive and try your treats. Unfortunately, yes, we are behind. What does this mean for you? It simply means you WILL STILL receive your order, there is just a delay. We have sent this information via email prior to today, however, we have been notified that not everyone had the email to land in their inbox. (it possibly landed in spam/junk) We are hoping that everyone who need to receive this information, receives it, this time.
Yes, it is true that the site will be closed September 1st - October 1st, as we transition into our new fulfillment center. IF you have not heard the news, we have secured a new fulfillment center in Duluth,GA and in the UK. Once we process ALL current orders, we will begin working on forwarding our inventory to our new fulfillment centers as they will take over ALL FUTURE shipments/order processing when the site re-opens- indefinitely.
We have made this decision to ensure we NEVER have anymore shipping delays. They will process all of our online orders for hercandyshop.co and walmart.com .
Please remember, we DO NOT have phone support, EMAIL ONLY.
The only support email is ORDER@HERCANDYSHOP.COM , any email sent to any other address will not receive response as they are not for customer support. PLEASE check the email address to ensure you have contacted the right address, if you have YOU DO NOT need to resend the email.
In conclusion, again, ALL ORDERS WILL BE PROCESSED AND FULFILLED. IF you received an order confirmation email, YOU DO NOT have to do anything to receive your order, it will automatically be processed